Changelog: Flight Irregularity Compensation Costs

Airlines can now select how they compensate passengers affected by delays of 2 hours or more and of flight cancellations with the new flight irregularity compensation feature.

Four compensation policies are available, ranging from no compensation to generous passenger care. Higher compensation costs reduce the negative impact of disruptions on Company Image, provided the customer service department has sufficient staffing and good morale. You may also opt out of any customer service in case of flight disruptions but that then has a higher negative PR effect to your airline.

Compensation costs are estimated at 0.5 - 2.0% of your revenues, but can be offset by lower marketing expenses, so your overall cost structure remains roughly the same as before.

The feature has a 5-day introductory period. Costs are shown in financial reports but are not yet charged, and Company Image effects are disabled. Players should select their preferred policy before the feature becomes fully active.

You can read more details from the manual.