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Author Topic: Updates to credit card payment process  (Read 545 times)

Offline Sami

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Updates to credit card payment process
« on: August 27, 2019, 03:45:50 PM »
Due to new payment regulations in Europe our credit card payment flow has been slightly updated.

The additional customer authentication step has been added to the payment flow when using credit cards (per the new Strong Consumer Authentication (SCA) regulations by EU). This is also know as the "3D Secure" authentication, and branded by card issuers such as Verified by Visa, MasterCard SecureCode or Amex SafeKey.

You will see a new pop-up window appearing after you press "Confirm - Pay the order" button at AirwaySim's website. This pop-up window takes you to the website of your card issuer or local bank for additional cardholder identity verification. How it works depends on your card and bank. In the case of our local bank, the system ask to input a key passphrase from our banking solution to verify the payment.

After this quick step is done the pop-up closes and the normal AirwaySim payment flow resumes and Credits are added to your account instantly like before. If the verification fails the payment won't continue - in such cases please try again, or be in touch with us in order for us to take a closer look.

The additional authentication will pop up only if your card issuer requires that and if your card supports that method (does not happen for all users). If you have done online shopping with your card elsewhere this should be already a familiar process. This change for multi-factor authentication in credit card payments is done in order to decrease the risks of payment frauds and is mandated by the new European regulations.

A couple of screenshots are attached (a quick Finnish language lesson for you too), to show an example how the initial screen of the new verification looks at our local bank (yours is different).


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