Hi everybody,
I have a problem with my company image, already for 3 years and no matter whatever i do, my company image stays at 90 points, i can spend millions of dollars in Advertising, my Punctuality rate is above 90% and my cancelation rate under 1.5%...
My fleet age is around 7 years... and always i have more personel than requested...
Any advice ?
I've got exactly the same problem
More advertising. You say you spend millions, what kind of advertising campaigns are you exactly running? Fleet could also be younger, but I don't know if 7 years is too old to keep your image from going above 90.
I constantly run permanent general campaigns (5, and many of them worldwide, even with world TV campaigns), and also run always around 30 route specific campaigns constantly...
Marketing (year 1998)-302 394 942 USD (year 1997)-261 852 237 USD (year 1996)-244 449 963 USD (year 1995)-227 702 567 USD
imho there's no need in trying to push it to 100.. Just so expensive.
Well its just that i would like to push it over this 90%, because i'm tired of seeing always this 90% barrier... :'(
mines stuck at 50 but thats because i fly an aging fleet and dont really pile much money into keeping it. as long as it doesnt drop below zero i dont mind one bit