My CI had been increasing steadily since the beginning of MT2 up to ~23%. As of yesterday, it has begun plummeting and is currently down to 17%.
I know the factors are "delays, incidents and accidents" and "the age and condition of your aircraft fleet." The only thing I can think of is that I recently purchased two 18-19 year old aircraft with around 64-67% condition. In addition, these aircraft have caused around 3 cancelled flights in the past week (out of around 15 per aircraft).
So, what is causing the most damage here? The age? The condition? The cancellations?
There isn't much I can do about the age, but I could take them out of rotation and refurb them to 75%+ condition and limit the cancellations. I basically want to nip this in the bud before it affects the rest of my planes/routes. How far down will my CI go like this?
condition of the aircraft is a big factor. My 18y/o 732's were originally causing lots of delays and cancellations due to their condition being in the 60% range. Now they are 80% range and CI has been increasing since
I'd suggest refurbing to at least 80%, 85 if you can afford it. That should fix you right up.
You may also need to add more marketing dollars, as there's a point where your initial campaign(s) don't cut it and yoru CI actually starts tailing off, but it shouldn't be as dramatic as you describe.
Yep, keeping your planes in good condition seems to do the trick! 80% looks to be the magic number.
-Matt
Jipp, and I also noticed that our personell in the relevant departments does not contain a good morale, if you fly those older planes, like I do too. You may also consider adding a few people to those departments.
Denis