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Author Topic: Slow CI Drain Isn't Dead Yet (Part 2)  (Read 44 times)

Offline schro

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Slow CI Drain Isn't Dead Yet (Part 2)
« on: Yesterday at 04:00:52 AM »
As the last thread was unceremoniously closed, I have returned to my old ways of not paying my staff well and the exact same scenario has played itself out again in GW1. Let's recap -

March 1 2006 - Pay Raise Request ~3%
Quote
- High level management, new salary request: 19 200 USD (+3.23%)
- Middle level management, new salary request: 14 700 USD (+2.8%)
- Economics and finance, new salary request: 5 680 USD (+2.9%)
- Corporate communications, new salary request: 5 440 USD (+3.03%)
- Human resources, new salary request: 4 120 USD (+3%)
- Quality department, new salary request: 4 360 USD (+2.83%)
- Safety and security, new salary request: 4 800 USD (+3%)
- Customer services, new salary request: 3 220 USD (+2.55%)
- Flight operations division, new salary request: 5 680 USD (+2.9%)
- Technical services and maintenance, new salary request: 4 800 USD (+3%)
- Ground handling, new salary request: 2 580 USD (+3.2%)
- Route strategies department, new salary request: 4 120 USD (+3%)
- Pilots (large a/c), new salary request: 9 920 USD (+2.9%)
- Pilots (very large a/c), new salary request: 13 300 USD (+3.1%)
- Cabin crew, new salary request: 3 920 USD (+2.62%)


August 1 2006 - Pay raise Request (identical to prior), CI starts falling
Quote
- High level management, new salary request: 19 200 USD (+3.23%)
- Middle level management, new salary request: 14 700 USD (+2.8%)
- Economics and finance, new salary request: 5 680 USD (+2.9%)
- Corporate communications, new salary request: 5 440 USD (+3.03%)
- Human resources, new salary request: 4 120 USD (+3%)
- Quality department, new salary request: 4 360 USD (+2.83%)
- Safety and security, new salary request: 4 800 USD (+3%)
- Customer services, new salary request: 3 220 USD (+2.55%)
- Flight operations division, new salary request: 5 680 USD (+2.9%)
- Technical services and maintenance, new salary request: 4 800 USD (+3%)
- Ground handling, new salary request: 2 580 USD (+3.2%)
- Route strategies department, new salary request: 4 120 USD (+3%)
- Pilots (large a/c), new salary request: 9 920 USD (+2.9%)
- Pilots (very large a/c), new salary request: 13 300 USD (+3.1%)
- Cabin crew, new salary request: 3 920 USD (+2.62%)

December 1 2006 - Strike Warning (resolved fairly quickly)

CI continued to fall after the strike warning was resolved, it's currently down to about 95. Last time it bottomed out at 95 as I was bonusing the staff and getting their morale to near 100 started turning it around. Per usual, flight delays are within the usual accepted limits and no change have been made to the airline since it happened (as I've been traveling and sick). I should not have to spend 100's of millions of dollars again to fix this problem.

Online Sami

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Re: Slow CI Drain Isn't Dead Yet (Part 2)
« Reply #1 on: Yesterday at 09:36:10 AM »
Did you raise the salaries in March? Or did nothing and copy-paste request was sent again 6 months later in August?

I would say it's probably not the salaries. But employee morale. Since with strike warning their morale is already low and even with the wages raised their morale is still lower than in March, and it takes time to recover even though they are happy with the salary itself.

Edit: Morale avg is at 72 now (Jun-07) which is reasonable. If it was higher, near 100, in March it might explain this.
« Last Edit: Yesterday at 09:39:34 AM by Sami »

Offline schro

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Re: Slow CI Drain Isn't Dead Yet (Part 2)
« Reply #2 on: Yesterday at 11:48:03 AM »
I did not give a raise until the strike warning.

Typically when I wait until a strike warning, ci remains at 100 until the warning occurs and it goes down a few tenths at that time, or more, if the warning lasts for weeks or days. CI will return to 100 without issue at lower morale numbers after a strike warning when there is only one raise request.

I agree the root cause is morale as I fixed it (or accelerated the fix, to my perception) by boosting morale through bonuses until ci atarted to move back up (I believe the upper 80s level was the tipping point, but it's been a while). I have no idea what morale was in March....

 

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