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Author Topic: [ok] Can't renew expiring fuel contract  (Read 694 times)

Offline Cardinal

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[ok] Can't renew expiring fuel contract
« on: November 02, 2013, 05:51:55 AM »
I have two expiring fuel contracts in MT9, one on 25NOV and one on 01DEC. I clicked on the + and selected the duration, and clicked OK. The page reloaded, but nothing happened to my fuel contract. I tried renewing both of them. The + is still there, and there's no new contract at the bottom of the list.

I did successfully renew the already-expired 10NOV contract three days after it had expired, and the new contract is showing retroactive to 11NOV, even though I renewed it on the 13th.
« Last Edit: December 06, 2013, 03:10:32 PM by sami »

Offline Sami

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Re: Can't renew expiring fuel contract
« Reply #1 on: November 02, 2013, 10:30:21 AM »
Screenshot needed so I can see what deals you have with what details etc

Offline Cardinal

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Re: Can't renew expiring fuel contract
« Reply #2 on: November 02, 2013, 03:31:26 PM »
Shot 1: The fuel hedging screen when I load it. This is after I renewed the hedge that expired on 25-Nov (the top one). Note that the new hedge is effective on the 26th, even though I renewed it on the 30th.
Shot 2: I clicked on the + next to the hedge expiring 01-Dec. (this is still on 30-Nov)
Shot 3: I selected the duration and clicked Accept contract.
Shot 4. The screen reloads. Note the lack of a green box with confirmation of the contract.
Shot 5: Nothing has changed. The contract expiring on 01-Dec has not been renewed.

Offline Sami

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Re: Can't renew expiring fuel contract
« Reply #3 on: November 02, 2013, 03:34:38 PM »
Should work if you renew it on next game day instead?

Offline Cardinal

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Re: Can't renew expiring fuel contract
« Reply #4 on: November 02, 2013, 04:07:41 PM »
I tried on 01-Dec, it didn't work. I will try again on 02-Dec, the day after it expires.

Offline Cardinal

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Re: Can't renew expiring fuel contract
« Reply #5 on: November 02, 2013, 04:17:56 PM »
I tried on 01-Dec, it didn't work. I will try again on 02-Dec, the day after it expires.
I was unable to renew it on 02-Dec either. It's not showing as expired, even though the expiration date is 01-Dec-01.
Not getting the "new hedge" box, still getting the "All of your purchases are hedged, you many not add another contract. You may extend current expiring contracts from the + icon." message despite having an expired contract.

Offline Cardinal

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Re: Can't renew expiring fuel contract
« Reply #6 on: November 02, 2013, 05:42:17 PM »
Update: On Tuesday (the day the fuel price changes) 04-Dec, I was still unable to renew either of my "expiring" fuel contracts. One of which expired on 01-Dec and I got an in-game message on 02-Dec stating that "Your fuel hedging contract has expired today."

I also still don't have the option to create a new contract even though the old one is expired.

brique

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Re: Can't renew expiring fuel contract
« Reply #7 on: November 02, 2013, 06:17:41 PM »
If I recall correctly, this bug has showed up in the past : something to do with the limit on the number of hedges you can have running, with the renewal counting as an extra one until the old contract expires : the problem seems to be the old contract stays around for some time after it expires and seems to block up a slot, not allowing  a further new one/renewal to be enacted : that's how I recall it, no doubt a search of the bug thread from about a year or so ago would turn up the last report.

Offline Cardinal

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Re: Can't renew expiring fuel contract
« Reply #8 on: November 02, 2013, 08:36:09 PM »
something to do with the limit on the number of hedges you can have running, with the renewal counting as an extra one until the old contract expires
I only have six contracts, including the expired one. I've had as many as ten separate 10% contracts.

And just 10 game-days ago there were 7 contracts on the page, two of which were expired. The older of those has since gone away. But I am still unable to renew either of the contracts that have + next to them.

brique

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Re: Can't renew expiring fuel contract
« Reply #9 on: November 02, 2013, 09:03:00 PM »
Ah, appears its not the same issue then :(

Offline Sami

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Re: Can't renew expiring fuel contract
« Reply #10 on: December 06, 2013, 03:10:28 PM »
Most likely fixed with some other updates, but hard to verify exactly.

 

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