I'm running a regional airline from Salzburg with one fleet type only (ATRs). I am aware of the fact, that it is not easy to run a regional airline successfully in this game (HR costs being one reason). Still, I wanted to try for myself and thought that I did pretty ok so far. I do not expect great growth figures, but am happy as long as I stay in the black and expand slowly but steadily.
As I said I know that HR overhead costs etc are one of the reasons why running a small regional airlines is difficult. But how does the system come up with 140 needed customer service agents for a fleet of 13 planes, flying to 28 airports, costing me more money than for any other group of employees? Is there a standard Personnel calculation scheme that justifies the 140? If yes, could you share it with me? I guess it has to do with both number of planes and destinations?
Thank you in advance!