Thanks to a report from our users we discovered an error in the new aircraft order process. This affected some airlines that had ordered new aircraft, and more specificially was so that they received too many aircraft, for example order of 1 plane was changed to 10 planes. The reason for this error was fixed.
This error affected only a limited number of airlines in both active games, approximately less than 50 airlines were affected. However unfortunately we have been unable to pinpoint the airlines who suffered or gained because of this problem. We have carefully analyzed all the possible options and came to the conclusion that the only fair thing to do is to restart the two active simulations.
This is an unfortunate event and we are sorry for the trouble. But by restarting the worlds we wish to guarantee that all players are able to play with equal chances and that nobody can gain because of our error. And also as the worlds only started a few days ago this unforseen event does not cause overwhelming harm to the players.
Please read carefully
Both simulations, Jet Age and Air Travel Boom have been restarted. However this is a 'soft' restart, meaning that your airline still exists. But it has no aircraft or routes, and the game date is the start date again.
You do not need to join the game, you are already a member of it. You can click in to the game world normally and you will see your airline there. The money of the airline is the start-up money, image is the start-up image, used aircraft lists have been refreshed and everything is like in a new world, except that your airline already exists. So please start by aquiring aircraft and starting routes.
If you are unhappy about this necessary restart then you are fully allowed to leave from the game world in question. Please use the in-game menus, office -> declare bankruptcy, and there select the option #2 (lower one) that removes your airline and your account from that game world. You will receive the standard Credit refund.
As this has been a mistake originating from our end we have issued an additional refund to ALL players in these two game worlds. Additional 5 Credits has been added to each player participating in these games. So if you decide to leave the game world now you will receive 7+5 credits back to your account which is more than you used to join it in the first place.
If you wish to play the game you can still keep the extra 5 Credits and use them later in which ever way you prefer. In both of these cases there is no need to notify this to us separately.
We apologize for the inconvenience. We are dedicated in developing AirwaySim and adding new features. Sometimes when developing/managing this software with tens of thousands lines of code errors may happen. We however will fix all reported errors as soon as possible also in the future. Hopefully this unforseen restart does not give a bad feeling for you and you will be using our services in the future too.
Feel free to contact us thru forum private message or website contact form for assistance related to this issue.
*deleted*
A small 4-5 delayed first turn. Opening in a few minutes.
Quote from: sami on April 21, 2009, 01:02:10 PM
A small 4-5 delayed first turn. Opening in a few minutes.
4-5 of what? Minutes, hours, days...?
Also, have to give a big plus for you on informing about this. And, not only in the forums, but if you try to access the game world, I have within 10 minutes seen 2 different message, first saying that will take a few hours (a time when this was written would help, though, to know when that few hour count started), and now that it will take 5-10 minutes. Great job, Sami! 8)
OMG,my airlines run pretty good there.
asteroid SAMI-02 did it! :P
Quote from: CX717 on April 21, 2009, 01:04:40 PM
OMG,my airlines run pretty good there.
asteroid SAMI-02 did it! :P
It honestly was just a BAD BAD dream...
I am happy, though. Many new players got a quick taste and have a 2nd chance at it.
Yes, sorry ~4-5 hr of course to allow people in different timezones to get hang of it.
Also, the game area is back open now.
Gaahhh. it was going so well....
I'm still seeing history for PAX etc., will that be reset too?
I forgot to clear the cached data for the graphs while making the reset, it should be ok now too.
Sami:
Even though this change was a little frustrating because my airline was doing great I appreciate your commitment to fair play. We all make mistakes and I'm just glad you and your developers found it, fixed it, and restarted. It was the right thing to do.
Thank you.
GM
My airline was going great, but, I understand that it is better to do it know than to do it when they are all huge...
Though, can you put some more DC10s please as there are really few cheap ones now.
Thanks
When will the used aircraft list replenish? Is it 1 week after the game starts?
Though I appreciate your informing everyone, I live in Canada and the changes happened overnight. Subsequently, I have lost all my aircraft and there is nothing decent to choose from now. A little bit disgruntled but I suppose "these things happen"
It would be great if you could put some A320's on the used market Sami mate ;)
Well guys i'm not really IT specialist but u have managed to solve this problem really quick.. congratulations :)! And fair play is really important so thanks to the guys who have reported this bug! So lets kick some ass from the beginning.. we have already got the taste of the worlds dynamics ;)
Agreed, It was frustrating to loose see our efforts wiped out, but these things happen.
I was quite surprised to see a refund of 5 credits each, I didn't expect anything like that - Excellent customer service Sami! :)
hi everyone,
i am sorry Sami, but i can only disagree with your action.
the reason why, today at 8am UK, i left home to go to work, that was the last time i check my airlines, in both games. i arrive home at 5.30 pm uk, and realise the game has restarted.
fair enough, there was a mistake, totally agree that you reset everything up, but restarting with no notice, it is not correct. basically the ones who arrived 1st best served! there are no proper airplanes in the market anymore and the same way i disagree a lot more ppl will! there should have been a notice of the restart. like you 1st when the new games started!
dont get me wrong, i agree you needed to restart, but just isnt correct. see some1 who arrives home at 10 pm, uk, the game will have started around 4 hrs ago, will be in a disavantage straight away as :
1st, didnt know what was going to happen.
2nd, players who due to their lifes managed to login early, were able 2 get proper planes, even with out realising what was happnning.
3rd, will have 2 choices, either wait for new planes to come in the market and start their routes later or lease old planes with bad specs.
i do love this game, im no ace playing it, but i like it and i pay like everyone else. unfortunatelly i have to work, so i cant be here 24 7 to restart my game everytime something is detected and the game restarted with no notice.
please look into it..
regards
carlos carlos
Oh sadness... -.-'' Now that I finally had 2 new MD-80's to join my lonelly A310... comet SAMI stiked and finished the world... -.-'' *sigh*
The bad thing is that now I can't find neither an A310 or a MD-80... only crap ac's on the marked.
I agree totally with CarlosCarlos. I have the same day type and I just realise now that there are no more aircraft. There should have been a worning
i am not asking for another restart, but for those who started late, to have the chance to get some proper aircrafts, not allowing the one who have bought say A320 to be able to get 1 more just because they go on the market and once again take advantage.
on the 1st game i had 1 a320, 1 fokker f70 and around 5 f100 arriving soon. cos i managed to buy the A320 when the game started.was here at the same time as when i checked 83 more players, yes i counted them. now...use fokkers if i want! cos there isntanything else apart from b707, 747 or bacs...
The planes available were different this time, I live 5 hours away from GMT, so last time I got caught out (about 120th), yet still got a 767 200 ER, this time I logged on the instant it started and there were hardly any good planes (I did want a 742 this time so it was alright). Check out global stats, nobody has really good planes. 11 767s and 14 757s in all. So its quite fair. Game on.
I do agree with Carlos Carlos on one thing only and that is the poor amount of used aircraft types on the market, I mean c'mon everything is between 14 and 20 odd years old for Jet Aircraft and the young stuff well its either small turboprops or 747 type aircraft which are way too expensive to run!. >:(
As for the credit's and notifiying everyone, I have to say well done to Sami and his team, and the extra creits given was a fantastic gesture of goodwill on his part! :)
Quote from: carloscarlos on April 21, 2009, 05:09:56 PM
fair enough, there was a mistake, totally agree that you reset everything up, but restarting with no notice, it is not correct. basically the ones who arrived 1st best served! there are no proper airplanes in the market anymore and the same way i disagree a lot more ppl will! there should have been a notice of the restart. like you 1st when the new games started!
I agree, the reset was necessary due to this bug, but as they market isn´t replenishing the players who log in at an early sateg have a big advantage by leasing all the good planes. Something to remember if another reset occurs..
About everything else; GOOD JOB!
Quote from: ukatlantic on April 21, 2009, 05:35:51 PM
I do agree with Carlos Carlos on one thing only and that is the poor amount of used aircraft types on the market, I mean c'mon everything is between 14 and 20 odd years old for Jet Aircraft and the young stuff well its either small turboprops or 747 type aircraft which are way too expensive to run!. >:(
That's just overreacting. Right now, there are for example 3 DC-8-5x airplanes available, all under 9 years, which all hold over 100 pax, fly 0.8M, and have a range of several thousand NMs.
Edit: had a wrong person quoted, sorry for that :-[
Quote from: Jps on April 21, 2009, 05:54:14 PM
That's just overreacting. Right now, there are for example 3 DC-8-5x airplanes available, which all hold over 100 pax, fly 0.8M, and have a range of several thousand NMs.
sorry JP but it is not and ill tell you why:
1, u dont really know what my plans are.
2, for the routes i have i dont need more than 1200nm
3, have you considered the fuel burn from a dc8 compare it to a b737 or a A320.
so as you can see its not over reacting.
wow wowwwww
I thing time should be stopped!
I've seen that some have taken advantage of this issue and the have routes, I don't. Time should been stopped for one day as a fresh start
Quote from: Dan380 on April 21, 2009, 03:52:37 PM
When will the used aircraft list replenish? Is it 1 week after the game starts?
In worst case yes, but it's some random day in a week.
Also ... there was a 4 hour first turn in both games. It was not the full 24h as that would have been too long and this 4h was the max available tonight as I wanted to be around to make sure everything starts back up normally. It does not make a big deal if you arrived on day 2 or 4 instead of day 1.
The number of available aircraft in the world and number of available used aircraft for sale was also increased vs. last time.
As the other game is almost full, I will be starting another identical world in the next few days. With the extra added 5'er you can leave this game and still have enough credits to join the upcoming new game if you really wish to take advantage of the 24h turn again.
hi Sami,
when you first did it for the new games, everyone knew, and was informed. had 24 hrs to do it. and everyone new the time it would be open to start. this time it didnt happen. im sure you know what happens if you log in first!
Quote from: carloscarlos on April 21, 2009, 06:02:10 PM
sorry JP but it is not and ill tell you why:
1, u dont really know what my plans are.
2, for the routes i have i dont need more than 1200nm
3, have you considered the fuel burn from a dc8 compare it to a b737 or a A320.
so as you can see its not over reacting.
Oh, damn, I'm really sorry. I was going to quote ukatlantic. Your post I do understand, nothing major there. Sorry :-[
Changed it now.
Quote from: carloscarlos on April 21, 2009, 06:09:29 PM
hi Sami,
when you first did it for the new games, everyone knew, and was informed. had 24 hrs to do it. and everyone new the time it would be open to start. this time it didnt happen. im sure you know what happens if you log in first!
That's right! We were not informed about this before
no probs JP, im am sorry but i disagree Sami.
Well, the problem remains - there are not enough good aircrafts.
I am not asking for an airbus. I would be happy even with a McDonnel Douglas or Locheed of some sort.
Quote from: sami on April 21, 2009, 06:06:55 PM
As the other game is almost full, I will be starting another identical world in the next few days. With the extra added 5'er you can leave this game and still have enough credits to join the upcoming new game if you really wish to take advantage of the 24h turn again.
Problem solved for those guys who want a 24h delay ;)
Oh my....
I'm in Brazil, just saw it now...
We don't have any planes to begin again... so sad... but lets move on! ;D
Sami, thanks for finding it at the beggining, it would be so more frustrating to reset it on the 50-60% :P
Keep the hard and great work..
Sami please, there are no affordable - descent a/c.
There are also no more Mc Donnel Douglas or Lokheeds which were great to start with
Please Sami
You guys are a bit too impatient... The market refreshes once a week. But I have made it to refresh right away now once.
Lucky you 8) :D
Quote from: Xolon on April 21, 2009, 06:19:49 PM
Problem solved for those guys who want a 24h delay ;)
Yeah, now everyone can stop whining and go get a fresh start.
Hey folks, You have already got 5 extra credits for free.
So if you think missing couple of hours in beginning of over 3 months game has any measurable effect, just leave this one and start again. You'd have more credits than before starting this game.
I don't mind having another start, thus I was doing pretty well. Now you can really see if you can do better with little practise.
I feel Sami has handled this unfortunate event really well. And he has been more than generous giving us free credits - really without any need for that. So be happy and play...
Just my 2 cents.
Sunday
Thanks Sami! ;)
Yeah, there isn't much of a better way to have handled the situation.
I'll admit just a moment ago I was ready to hit something. All the work I had put in, and now it's all gone. I have a similar schedule to everyone else. Matter of fact, I was out of internet range most of the day yesterday, so the first I knew of this was this morning (which is currently -11 GMT).
However, in the end, it IS all for the better, more fair, more balanced, and all that. And hey, we get another week of sim time (man, was I jonesin' for this thing after the end of the last one)! ;)
So thanks, Sami! It's all good!
Quote from: Sundaypilot on April 21, 2009, 06:35:58 PM
I feel Sami has handled this unfortunate event really well. And he has been more than generous giving us free credits - really without any need for that. So be happy and play...
I totally agree! Keep up the good work, sami!
please note, I had to recount the nominal salary levels once more. So if your CEO salary was at $0, please set it to such level again..
I'm kinda dissapointed. I had a great airline going in the first game but now I have really poor planes because of the terrible used aircraft market. Its dissapointing to say the least. :(
Well, you are not forced in buying a plane you do not like are you? ;)
Like said part of the selection refreshes max every 7 days.
Quote from: Jps on April 21, 2009, 05:54:14 PM
That's just overreacting. Right now, there are for example 3 DC-8-5x airplanes available, all under 9 years, which all hold over 100 pax, fly 0.8M, and have a range of several thousand NMs.
Edit: had a wrong person quoted, sorry for that :-[
It is not overreacting I dont know what game your in but in Airline Boom, when I checked all the aircraft types out they were between the ages I specified! The MD8's your on about I dont think are in the airline boom game - pse check before saying I'm overreacting >:(!
Also thanks to SAMI again, for the all good work he has put in and continues to do so, and also for allowing a refresh of the used aircraft market to happen early so that there was a better selection of aircraft!
Quote from: ukatlantic on April 21, 2009, 06:55:48 PM
It is not overreacting I dont know what game your in but in Airline Boom, when I checked all the aircraft types out they were between the ages I specified! The MD8's your on about I dont think are in the airline boom game - pse check before saying I'm overreacting >:(!
Also thanks to SAMI again, for the all good work he has put in and continues to do so, and also for allowing a refresh of the used aircraft market to happen early so that there was a better selection of aircraft!
Yeah, sorry, I read Jet Aircraft from your post as 'Jet Age' :-[
This post really didn't go too well for me :P
Why was a ful 24 hours not given to start the game and also 24 hrs notice of start time in both games I had a great fleet and now when i come in from work it is all gone day 2 has started and I have 2 wait for planes to be delivered and have been left wih a por choice. I think both games should restart with clear notice given to all of the new start time
Okay once more.
* The reasons for restart are posted in the first message. This was an unfortunate and undesired event but the only feasible solution. Hopfully we don't have to take such drastic measures ever again.
* Both worlds had a initial turn of 4 hours (instead of 24) to get the time going relatively quickly but yet to allow most of the players to get aware of the situation. It was not possible at this time to extend that time.
* The aircraft market refreshes once a week, not being able to aquire just the desired aircraft model right from the start is not a disaster. Everyone does want the Boeing or that pretty Airbus so they ARE very popular and hard to get also in the future!
* Each member in the games have been issued additional 5 credits refund, which is 50% extra of the price you originally paid to join it. This was an additional gesture from us to say sorry. If you are not happy with this you are of course free to leave the game world and in the end you have received more credits than what you used to join. On the other hand if you keep playing you can use the five in any other games later on, or perhaps to reserve your fav. airline name.
I believe all necessary information is now posted, please refer to the first and this last posts of this thread.