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Author Topic: Important information - Game worlds restarted  (Read 5355 times)

Online Sami

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Important information - Game worlds restarted
« on: April 21, 2009, 11:04:31 AM »
Thanks to a report from our users we discovered an error in the new aircraft order process. This affected some airlines that had ordered new aircraft, and more specificially was so that they received too many aircraft, for example order of 1 plane was changed to 10 planes. The reason for this error was fixed.

This error affected only a limited number of airlines in both active games, approximately less than 50 airlines were affected. However unfortunately we have been unable to pinpoint the airlines who suffered or gained because of this problem. We have carefully analyzed all the possible options and came to the conclusion that the only fair thing to do is to restart the two active simulations.

This is an unfortunate event and we are sorry for the trouble. But by restarting the worlds we wish to guarantee that all players are able to play with equal chances and that nobody can gain because of our error. And also as the worlds only started a few days ago this unforseen event does not cause overwhelming harm to the players.


Please read carefully

Both simulations, Jet Age and Air Travel Boom have been restarted. However this is a 'soft' restart, meaning that your airline still exists. But it has no aircraft or routes, and the game date is the start date again.

You do not need to join the game, you are already a member of it. You can click in to the game world normally and you will see your airline there. The money of the airline is the start-up money, image is the start-up image, used aircraft lists have been refreshed and everything is like in a new world, except that your airline already exists. So please start by aquiring aircraft and starting routes.


If you are unhappy about this necessary restart then you are fully allowed to leave from the game world in question. Please use the in-game menus, office -> declare bankruptcy, and there select the option #2 (lower one) that removes your airline and your account from that game world. You will receive the standard Credit refund.

As this has been a mistake originating from our end we have issued an additional refund to ALL players in these two game worlds. Additional 5 Credits has been added to each player participating in these games. So if you decide to leave the game world now you will receive 7+5 credits back to your account which is more than you used to join it in the first place.

If you wish to play the game you can still keep the extra 5 Credits and use them later in which ever way you prefer. In both of these cases there is no need to notify this to us separately.


We apologize for the inconvenience. We are dedicated in developing AirwaySim and adding new features. Sometimes when developing/managing this software with tens of thousands lines of code errors may happen. We however will fix all reported errors as soon as possible also in the future. Hopefully this unforseen restart does not give a bad feeling for you and you will be using our services in the future too.

Feel free to contact us thru forum private message or website contact form for assistance related to this issue.
« Last Edit: April 21, 2009, 01:16:59 PM by sami »

Offline swiftus27

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Re: Important information - Game worlds restarted
« Reply #1 on: April 21, 2009, 12:59:50 PM »
*deleted*
« Last Edit: April 21, 2009, 01:02:03 PM by swiftus27 »

Online Sami

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Re: Important information - Game worlds restarted
« Reply #2 on: April 21, 2009, 01:02:10 PM »
A small 4-5 delayed first turn. Opening in a few minutes.

Jps

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Re: Important information - Game worlds restarted
« Reply #3 on: April 21, 2009, 01:03:53 PM »
A small 4-5 delayed first turn. Opening in a few minutes.
4-5 of what? Minutes, hours, days...?
Also, have to give a big plus for you on informing about this. And, not only in the forums, but if you try to access the game world, I have within 10 minutes seen 2 different message, first saying that will take a few hours (a time when this was written would help, though, to know when that few hour count started), and now that it will take 5-10 minutes. Great job, Sami!  8)
« Last Edit: April 21, 2009, 01:06:05 PM by Jps »

CX717

  • Former member
Re: Important information - Game worlds restarted
« Reply #4 on: April 21, 2009, 01:04:40 PM »
OMG,my airlines run pretty good there.
asteroid SAMI-02 did it!  :P

CX717

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Re: Important information - Game worlds restarted
« Reply #5 on: April 21, 2009, 01:04:59 PM »
4-5 of what? Minutes, hours, days...?
hr

Offline swiftus27

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Re: Important information - Game worlds restarted
« Reply #6 on: April 21, 2009, 01:08:57 PM »
OMG,my airlines run pretty good there.
asteroid SAMI-02 did it!  :P

It honestly was just a BAD BAD dream... 

I am happy, though.  Many new players got a quick taste and have a 2nd chance at it.

Online Sami

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Re: Important information - Game worlds restarted
« Reply #7 on: April 21, 2009, 01:15:39 PM »
Yes, sorry ~4-5 hr of course to allow people in different timezones to get hang of it.

Also, the game area is back open now.

Offline trickster69

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Re: Important information - Game worlds restarted
« Reply #8 on: April 21, 2009, 01:16:49 PM »
Gaahhh. it was going so well.... 
I'm still seeing history for PAX etc., will that be reset too? 

Online Sami

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Re: Important information - Game worlds restarted
« Reply #9 on: April 21, 2009, 01:37:41 PM »
I forgot to clear the cached data for the graphs while making the reset, it should be ok now too.

Offline Gaius Marius

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Re: Important information - Game worlds restarted
« Reply #10 on: April 21, 2009, 03:40:21 PM »
Sami:

Even though this change was a little frustrating because my airline was doing great I appreciate your commitment to fair play.  We all make mistakes and I'm just glad you and your developers found it, fixed it, and restarted.  It was the right thing to do.

Thank you.

GM
"Flying is learning how to throw yourself at the ground and miss"

Filippo

  • Former member
Re: Important information - Game worlds restarted
« Reply #11 on: April 21, 2009, 03:45:09 PM »
My airline was going great, but, I understand that it is better to do it know than to do it when they are all huge...

Though, can you put some more DC10s please as there are really few cheap ones now.

Thanks

Offline Dan380

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Re: Important information - Game worlds restarted
« Reply #12 on: April 21, 2009, 03:52:37 PM »
When will the used aircraft list replenish? Is it 1 week after the game starts?

Offline samsaunders85

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Re: Important information - Game worlds restarted
« Reply #13 on: April 21, 2009, 04:52:36 PM »
Though I appreciate your informing everyone, I live in Canada and the changes happened overnight. Subsequently, I have lost all my aircraft and there is nothing decent to choose from now. A little bit disgruntled but I suppose "these things happen"

It would be great if you could put some A320's on the used market Sami mate ;)
Canada Airlines: Start Here, Go Anywhere

Dumos

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Re: Important information - Game worlds restarted
« Reply #14 on: April 21, 2009, 05:00:42 PM »
Well guys i'm not really IT specialist but u have managed to solve this problem really quick.. congratulations :)! And fair play is really important so thanks to the guys who have reported this bug! So lets kick some ass from the beginning.. we have already got the taste of the worlds dynamics  ;)

Offline JonesyUK

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Re: Important information - Game worlds restarted
« Reply #15 on: April 21, 2009, 05:04:30 PM »
Agreed, It was frustrating to loose see our efforts wiped out, but these things happen.

I was quite surprised to see a refund of 5 credits each, I didn't expect anything like that - Excellent customer service Sami! :)

carloscarlos

  • Former member
Re: Important information - Game worlds restarted
« Reply #16 on: April 21, 2009, 05:09:56 PM »
hi everyone,

i am sorry Sami, but i can only disagree with your action.

the reason why, today at 8am UK, i left home to go to work, that was the last time i check my airlines, in both games. i arrive home at 5.30 pm uk, and realise the game has restarted.

fair enough, there was a mistake, totally agree that you reset everything up, but restarting with no notice, it is not correct. basically the ones who arrived 1st best served! there are no proper airplanes in the market anymore and the same way i disagree a lot more ppl will! there should have been a notice of the restart. like you 1st  when the new games started!

dont get me wrong, i agree you needed to restart, but just isnt correct. see some1 who arrives home at 10 pm, uk, the game will have started around 4 hrs ago, will be in a disavantage straight away as :

1st, didnt know what was going to happen.
2nd, players who due to their lifes managed to login early, were able 2 get proper planes, even with out realising what was happnning.
3rd, will have 2 choices, either wait for new planes to come in the market and start their routes later or lease old planes with bad specs.

i do love this game, im no ace playing it, but i like it and i pay like everyone else. unfortunatelly i have to work, so i cant be here 24 7 to restart my game everytime something is detected and the game restarted with no notice.

please look into it..

regards

carlos carlos

digifreak

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Re: Important information - Game worlds restarted
« Reply #17 on: April 21, 2009, 05:11:25 PM »
Oh sadness... -.-'' Now that I finally had 2 new MD-80's to join my lonelly A310... comet SAMI stiked and finished the world... -.-'' *sigh*

The bad thing is that now I can't find neither an A310 or a MD-80... only crap ac's on the marked.

Filippo

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Re: Important information - Game worlds restarted
« Reply #18 on: April 21, 2009, 05:14:48 PM »
I agree totally with CarlosCarlos. I have the same day type and I just realise now that there are no more aircraft. There should have been a worning

carloscarlos

  • Former member
Re: Important information - Game worlds restarted
« Reply #19 on: April 21, 2009, 05:22:15 PM »
i am not asking for another restart, but for those who started late, to have the chance to get some proper aircrafts, not allowing the one who have bought say A320 to be able to get 1 more just because they go on the market and once again take advantage.

on the 1st game i had 1 a320, 1 fokker f70 and around 5 f100 arriving soon. cos i managed to buy the A320 when the game started.was here at the same time as when i checked 83 more players, yes i counted them. now...use fokkers if i want! cos there isntanything else apart from b707, 747 or bacs...

 

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