(First off I'm presuming you're talking about Begginers World2, if not forget reading my dribble below
I had the same issue too and I've just noticed who you are, in terms of Airline, and that you're based, as I, at Gatwick. I could be wrong but I had many cancellations and delays due to "Volcanic activity in the UK" that really messed things up for a week and totally screwed my company image. Mine is slowly but surely coming back though so I do hope yours is too.
I must say that a natural event having such an impact on company image did feel a little harsh, though. I'm not too sure how the customers can apparently blame an airline for volcanic activity! Still, as I say, I could be barking up the wrong tree entirely!
Lastly, even though I'm sure you will know a damn site more of how to play this game than I, I did also have a problem child of an aircraft that was constantly breaking down and causing havoc with my punctuality and thus company image. After trying all sorts to make it more reliable I decided to just throw it in to long-term storage, suck up the lease fee and buy another aircraft. So it may be worth checking that too.
All the best,