AirwaySim
Online Airline Management Simulation
Login
Username
Password
 
or login using:
 
My Account
Username:
E-mail:
Edit account
» Achievements
» Logout
Game Credits
Credit balance: 0 Cr
Buy credits
» Credit history
» Credits FAQ

Author Topic: Connectivity issues from US / Canada  (Read 3337 times)

Online Sami

  • Administrator
  • Members
  • Posts: 14540
    • AirwaySim - Are you the next Richard Branson?
Connectivity issues from US / Canada
« on: May 04, 2010, 10:09:32 PM »
It has come to our attention that there are connection problems between some users in USA and Canada and our servers. This has been visible with inability to access our servers or very slow response times or pages not loading propely occasionally.

After some investigation the cause is found in the global connections, or routing in other words, between the two continents (our servers are in Europe). The problem is not in our end, and there's nothing we can do about it presently unfortunately.

In detail the problems are in Cogent Co's servers / connections that relay the traffic between places and countries, and problems are especially visible to traffic from East/North US/Canada to West/North Europe, but other North American regions may be affected too. According to information found the problem has been identified and the good fellows at that mentioned company are fixing the issues but until that there may be up to 50% packet loss meaning quite bad connections to some areas of Europe.

So hopefully connections to EU area will be normal again tomorrow.
« Last Edit: May 04, 2010, 10:12:59 PM by sami »

MattDell

  • Former member
Re: Connectivity issues from US / Canada
« Reply #1 on: May 05, 2010, 02:14:45 AM »
Works great from Hawaii, sami!

ICEcoldair881

  • Former member
Re: Connectivity issues from US / Canada
« Reply #2 on: May 05, 2010, 02:17:11 AM »
Works great from Hawaii, sami!

hence why he said east USA. ;) don't worry though. there are exceptions. I'm in Toronto, Canada and mine works fine. :)

ICEcold

Jupiter

  • Former member
Re: Connectivity issues from US / Canada
« Reply #3 on: May 05, 2010, 02:22:51 AM »
hence why he said east USA. ;) don't worry though. there are exceptions. I'm in Toronto, Canada and mine works fine. :)

ICEcold

bah. I'm in Toronto and mine fails badly. But my iPhone works fine...

Clearly what I've learned from this is I have no idea how the internet works. :)

Offline schro

  • Members
  • Posts: 3082
Re: Connectivity issues from US / Canada
« Reply #4 on: May 05, 2010, 02:42:04 AM »
I'm in NC with no issues

wtdawg

  • Former member
Re: Connectivity issues from US / Canada
« Reply #5 on: May 05, 2010, 06:03:16 AM »
O-H-I-O

Had problems most of the day, but much better now.  Appears to be running close to normal for me.

Offline Sigma

  • Members
  • Posts: 1920
Re: Connectivity issues from US / Canada
« Reply #6 on: May 05, 2010, 06:48:01 AM »
I've been experiencing the problems since about 6pm on Sunday evening and it's not gotten any better, hasn't changed appreciably depending where I've tried in the Central US either.

In the past 36 hours or so it's been occurring, I've tried connecting in areas around Omaha, Lincoln, Kansas City, Fort Worth, Las Vegas, and Denver.  Las Vegas was normal, all the other locations have been horrible with pages usually taking several attempts to load if they load at all.

mideg

  • Former member
Re: Connectivity issues from US / Canada
« Reply #7 on: May 05, 2010, 08:48:45 AM »
Maybe this helps in the understanding of the problem: the internet should be connected to location and ISP, hence the differences for some users between desktop PC and smartphone.

Offline Maarten Otto

  • Members
  • Posts: 1276
    • My photo site
Re: Connectivity issues from US / Canada
« Reply #8 on: May 05, 2010, 10:10:58 AM »
II've tried in  Omaha, Lincoln, Kansas City, Fort Worth, Las Vegas, and Denver. 
You got a teleporting machine or flying powder or what  ;D

mikk_13

  • Former member
Re: Connectivity issues from US / Canada
« Reply #9 on: May 05, 2010, 10:35:09 AM »
i know this may sound stupid and might not work, but try and turn your internet router off then back on. Every time you do this you get a new IP adress from your provider. I find sometimes i have problems like this, and i just reset the router and it seems to go fine after. You never know. Especially if the provider has changed some settings etc. A fresh connection might do the trick.

Also, delete all your internet browsing history, cookies, etc etc.

Online Sami

  • Administrator
  • Members
  • Posts: 14540
    • AirwaySim - Are you the next Richard Branson?
Re: Connectivity issues from US / Canada
« Reply #10 on: May 05, 2010, 10:57:33 AM »
Cookies, caches etc. are irrelevant. As the problem is between routing from us to you and not in the content our server has sent.

Also I doubt that the IP reset will help either because it is the routing that your ISP uses and they do go via the same companies usually. It all depends on the ISP and what routings they use, as pointed out before that while one user from Toronto has major problems and the other does not, they have a different ISP and thus use different routing.

ICEcoldair881

  • Former member
Re: Connectivity issues from US / Canada
« Reply #11 on: May 05, 2010, 11:23:32 AM »
bah. I'm in Toronto and mine fails badly. But my iPhone works fine...

what part. Etobicoke right here and mine's fine. ;)

Offline swiftus27

  • Members
  • Posts: 4395
Re: Connectivity issues from US / Canada
« Reply #12 on: May 05, 2010, 11:41:00 AM »
O-H-I-O

Had problems most of the day, but much better now.  Appears to be running close to normal for me.

Where in Ohio?  I've had NO problems all day.

newboyonhere

  • Former member
Re: Connectivity issues from US / Canada
« Reply #13 on: May 05, 2010, 04:32:58 PM »
I live in Saskatoon, Saskatchewan and both computers I work on have issues.  Yesterday page loading was very slow if the page would load at all.  Today page loading is better but the page isn't updated.  My bank balance just came up as February 8, 1988, I think, but then I go to manage routes and it gives me a date of early January.  A leased plane that was suppose to be delivered to me on January 17th is still sitting in aircraft on order screen.

comments Sami??

Online Sami

  • Administrator
  • Members
  • Posts: 14540
    • AirwaySim - Are you the next Richard Branson?
Re: Connectivity issues from US / Canada
« Reply #14 on: May 05, 2010, 04:43:30 PM »
The problems are not at our end, as you can read from the first post. You are probably seeing partly loaded pages, old data, or anything between because those Cogent guys cannot seem to be able to fix their cables...

Some status updates here: http://status.slicehost.com/2010/5/4/cogent-network-issues
(not our host, but has best up-to-date information.. Cogent's own "network status" page or any other news do not say a word of their problems)


Checked your airline too - nothing unusual there, all planes delivered, routes flying normally, and $2.5mil cash. (nothing needing immediate attention)
« Last Edit: May 05, 2010, 04:51:32 PM by sami »

Online Sami

  • Administrator
  • Members
  • Posts: 14540
    • AirwaySim - Are you the next Richard Branson?
Re: Connectivity issues from US / Canada
« Reply #15 on: May 05, 2010, 04:48:10 PM »
Actually Cogent's status page was now updated and they finally have acknowledged their connection problems: http://status.cogentco.com/

Some tech-savvy users with problems accessing our site could follow the instructions and email them some debug data and information that they cannot reach this site properly.

That page also has a possible fix for the issue, but not sure if it works?
Quote
Any customer who desires an immediate fix to this issue can use the Cogent DNS servers (66.28.0.45 and 66.28.0.61) once added close your browser and retry.


But just to make it clear so that there are no misunderstandings, sort of disclaimer: None of the companies having problems are no way related to us directly. This "Cogent" is some US hosting/routing company that has large cables around countries and cross the Atlantic too I believe, and their routing systems have been failing here (as posted in first post in this thread). So it's out of our control, and affects many other areas and websites too than just ours.
« Last Edit: May 05, 2010, 04:50:48 PM by sami »

newboyonhere

  • Former member
Re: Connectivity issues from US / Canada
« Reply #16 on: May 05, 2010, 05:00:41 PM »
Thanks for the info Sami.  I haven't read any others having the problem I'm having so I thought I would give it a shot.  Also Thanks Sami for developing a great game I think I have also caught on to some strategies of game play.

newboyonhere

  • Former member
Re: Connectivity issues from US / Canada
« Reply #17 on: May 05, 2010, 05:29:19 PM »
Sami, just to let you know all things are working again.

Online Sami

  • Administrator
  • Members
  • Posts: 14540
    • AirwaySim - Are you the next Richard Branson?
Re: Connectivity issues from US / Canada
« Reply #18 on: May 05, 2010, 05:32:28 PM »
I just emailed Cogent too since this partly occurring outage was getting too long, nearly 48h already.. They either fixed the whole issue (probable) or read my email (...not probable) ;)

ucfknightryan

  • Former member
Re: Connectivity issues from US / Canada
« Reply #19 on: May 05, 2010, 06:36:34 PM »
It's kind of amazing that a Tier 1 ISP had a problem go on that long.
That had to cost them a not so small fortune...

 

WARNING! This website is not compatible with the old version of Internet Explorer you are using.

If you are using the latest version please turn OFF the compatibility mode.