Terms of Service

You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.

General terms

Costs of using the Service. Creating an user account to the Service can be made free of charge. User is also allowed to participate in free demo games without any cost. To join the full games player must buy a sufficient amount of Credits to be able to join the game.

No warranty. AirwaySim does its best to maintain a high level of Service uptime with minimal disruptions. However AirwaySim cannot guarantee that the Service will always function without disruptions. Due to the complex nature of Internet the disruptions may also lie outside of AirwaySim's web servers. AirwaySim is thus not liable for any disruptions or delays in the delivery of the Service.

System requirements

Browser. AirwaySim requires a regular "mainstream" web browser (IE7, Firefox, Opera, Safari ...), with Flash player version 8 or higher.

Settings. Cookies and javascript must be enabled. Screen resolution of 1024x768 or higher is required. Recommendation is 1280x1024 or higher.

Responsibility. AirwaySim Service has been designed and tested to meet the above specifications. User is allowed to use the game on the system of his choice but AirwaySim is not responsible of possible errors in the gameplay if these system requirements are not met.

User account

One account per person. Each user is only allowed to have one user account in the system. If you have forgotten your username or password then please use the password reminder or contact us.

Username and Password. In order to use the AirwaySim Service you will be given an username and password upon registration to the Service. This information is only for your personal use and you are solely responsible for maintaining the confidentiality of your password and username. You remain responsible and liable of all actions conducted through your user account even if it occurs withour your permission.

Notification. You agree to immediately notify AirwaySim in case of any suspected unauthorized or fraudelent use of your user account. AirwaySim is not liable for any damages resulting from the unauthorized use of yout user account.

Your responsibilities

Required information. When registering for an user account to the Service you are required to enter a valid e-mail address and your place of residence. This information, and other optional profile settings, can be later adjusted from My Account pages.

No resale. User is not allowed to sell or transfer his account, any part of the AirwaySim Service or any Credits on his account to any third party.

Only for personal use. The software is available only for personal use. For separate licenses for example on educational or other public purposes please contact us.

Indemnification. You agree to indemnify and hold AirwaySim and it's associates harmless against all third-party claims, actions, proceedings and costs, including but not limited to reasonable attorney's fees, incurred by AirwaySim arising out of or relating to your violation of the Terms of Service, applicable law or rights of any third parties and/or the misuse of the AirwaySim Services.

Refund policy

Limited refund. AirwaySim is offering non-tangible irrevocable goods in the form of usage rights to AirwaySim Service. AirwaySim also offers a free demo version of the Service that you are allowed to use before purchase (subject to availability). You can request a refund for unused Credits remaining in your AirwaySim user account no later than 14 days after the purchase of the Credits. Refunds after 14 days from the date of purchase are not accomplished. Credits already used to join a AirwaySim game cannot be refunded.

Submitting refund request. All refund requests must be submitted to AirwaySim in writing by using the contact form available at the website. Refund requests carried out through other means shall not be eligible for a refund. AirwaySim reserves the right to deny repetitive refund requests.

Refund payment. All refunds shall be paid either through the original payment method used, or any other reasonable payment method to be determined together with the customer by AirwaySim. All refunds will be addressed to the person that deposited the Credit initially. A fixed transfer cost of 1.5 Euros (or same amount of the currency of the customer) will be deducted from the refunded amount. Minimum amount that can be refunded is 10 Euros (or equivalent). Refund will be made in the currency in which the Credits were purchased.

Other policies. No refunds shall be given for Credits that are not purchased by the customer directly from AirwaySim (e.g. free Credits allocated from testing or developing the Service or special credit coupons).

Game refunds. If user's airline goes bankrupt ("game over") the user is not allowed to re-join that particular game any more. In such case a credit refund will be issued to player's credit account. Amount of refund depends on the number of days there are left in the game, deducted with a fixed fee of 3 Credits (for joining the game). Actual refund amount is calculated as follows: (((days left in game / total duration of game) / price of game) - 3). The result is rounded down to the nearest full number. These Credits may be then used to join another game.

Intellectual property rights

Ownership. All intellectual property rights regarding the AirwaySim Service, including but not limited to the website, software and related documentation developed and/or owned by AirwaySim shall be and shall remain the sole property of AirwaySim. The providing of the AirwaySim Services does not imply any transfer of intellectual property rights.

License. You shall only obtain a non-exclusive and non-transferable right for the use of the AirwaySim Service. You commit yourself to adhere strictly to any conditions laid down in these Terms of Service.

Privacy

Privacy policy. Our privacy policy can be viewed here.

Anti-cheat policy

Reporting. We acknowledge that all software may have flaws in it. The administration will attept to clear all bugs from the software as soon as practicable but some items may go unnoticed. In case user discovers a bug in the software he is urged to report it to administration immediately. Major bug discoveries will be rewarded.

Zero tolerance. If there are some bugs that are not known yet it may be theoretically possible to cheat in the AirwaySim games. This is strictly forbidden and will lead to suspension of the user account.

Logging. To prevent cheating the game logs all major gameplay actions from all players into a database that is viewed by the administration.

Forum usage

Access to forums. When registering to AirwaySim you will also gain access to our forums with the same user account. The forums are created to provide game play related support and to allow users to easily communicate with each others. Using the forums is free of charge.

Forum etiquette. All posts made to AirwaySim Forums must be of good taste. Forum messages violating someone's privacy or being sexually orientated, abusive, threatening or in violation of any law will not be tolerated. You also agree not to post any copyrighted material unless the copyright is owned by you or you have consent from the owner of the copyrighted material. Do not post any information you know to be false or otherwise inaccurate.

Forum profile and signatures. Each user is solely responsible of the content displayed in their user profile. This information must be accurate and truthful. Same guidelines apply to user profile as to normal forum posts. Forum signatures may not exceed 600x120 pixels in size and may not contain animated images.

Moderation policy. AirwaySim has appointed forum administrators and/or moderators who have the full authority to move/edit/remove any post made in the forums if they see it is necessary. If you find something that in your mind does not fit in our discussion area or is in violation with these rules, please use the 'Report to moderator' function to alert us. Please do not try to act as a moderator on your own.

Responsibilities. AirwaySim cannot be held responsible of the contents of this discussion forum, and thus we do not warrant the accuracy of information provided there. All the messages represent the sole opinions of each individual author. Our moderators do their best making sure the discussions follow our rules but every individual user is solely responsible for his posts and behaviour.

Failure to follow forum guidelines. If user does not comply with the forum guidelines he will be first warned. Administration has also the right to issue bans that limit or completely disallow the usage of the forums and/or the whole website.

Advertising policy. Any form of advertising is prohibited in AirwaySim forum posts and signatures - exclusing advertising or information posted by AirwaySim administration. Advertising or mass-posting of any kind via forum private message system is forbidden and will lead to instant removal of the account of the poster.

Support

User account and billing support. In case of problems with your account, registration, payments or other things, please contact us directly. We reply to support requests within 3 business days.

Gameplay support. Support in gameplay issues is available at our forums.