Online Airline Management Simulation
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Contact Us

Game play related support and questions

Support in all gameplay related issues is available from our forums. Please post your question to the proper subforum for fastest possible reply from the community.

Please also consult the Manual.

Billing and account issues, other questions

For all other enquiries please contact the administration by using the contact form below. If your message is related to your user account please be sure to include your system's username. If your question is about payments please mention the order number (id #) if possible.

AirwaySim is produced and managed by AviaDesign Ky, Finland.

Custom educational or corporate use

If you are interested in using our airline simulation for educational purposes please visit the dedicated presentation website at

Submit a support ticket

Sending a message from this contact form will open a new support ticket into our system. You will receive an automated reply once the message has been received into the system.

If your message requires a reply we will respond within 48 hours (though usually much faster). Our Average Response Time to messages is currently 4.4 hours.

Contact Contact us
Your name: E-mail:

Note: Average Response Time: The average time between receiving client's message and AirwaySim's reply (if reply is needed). Statistic includes support tickets from previous 30 days.

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